The COVID-19 has become a global pandemic putting the whole world on pause. It brings enormous impacts and uncertainties to massive companies with respect to their business operation and finances. As the virus continues to spread globally, it will definitely change our economy, GDP, industry structure, supply chain, and employment. Most companies, either impacted directly or indirectly, must think carefully about how to respond to such crisis in terms of business channels, customer retention and financial investment, with the fact that the world economy is falling into recession.
I want to take this opportunity to share my thoughts at this critical moment, as we are living with the same destiny.
No one is guaranteed to be 100% safe from the COVID-19 outbreak in this connected society. But it has become the catalyst to inspire industries to take actions to accelerate the digitalization progress, rather than slow down the steps.
5G, Cloud, AI technologies are essential elements of the digitalization. The Chinese government is widely using digital technologies to fight against COVID-19 pandemic, such as empowering medical response, telemedicine collaboration, enabling thermal imaging to monitor body temperature, intelligent power inspection robots for power system maintenance and assurance, as well as supporting city management with mobile big data supporting.
We have a strong faith that the digitalization speed will be accelerated after this crisis, and mankind will enter the information civilization era permanently, a trend that cannot be diverted.
We all agree that the pandemic will disappear and the vaccine will be available someday. But at this moment, we need to stay healthy and protect our beloved ones, but we also need to think seriously and deeply: what are the universally recognized and accepted benefits for customers, investors and the market? The answer is: The VALUE itself.
Whatever the situation, good or bad, people will only recognize those who can bring value to them, this principle is also applicable to enterprises.
What is our core competency that can benefit our customers? Agility for challenges, and capability for digitalization.
In response to this pandemic, we are taking serious precautions and safety measures to prevent further spread of the coronavirus and keep a safe environment to all the communities where we operate. Besides, we have an organizational team set up to deal with potential crisis and issues, both to ensure the health and safety of our employees and customers, and to minimize the impact on our operations.
We managed to perform ‘social distancing’ policy with our customers by shifting most of the businesses from offline to online by providing digital self-services. We continue to be more digital and agile to facilitate our global operations at this critical moment. We also launched several solutions which can help the government trace the disease suspects, and help hospitals with robotic-assisted CT scanning and diagnosis. In the meanwhile, we encourage customers to use mobile payment with our Fintech technology to realize no-touch payment and cashless society. To keep our commitments for on-time delivery, we leverage cloud-deployment for our solutions. Recently, we successfully launched one of our strategic projects in Indonesia together with Smartfren customer in April.
As said by Winston Churchill, never let a good crisis go to waste. When the pandemic and digitalization are weaved at the same time, we need to use digital technologies as a weapon to help mankind fight back.
Finally, I appreciate your trust in us, because I am always optimistic about the future like you. I believe the day we meet in person and shake hands will soon come.
So, keep in touch and stay safe.
Kind regards,
Ben Zhou
CEO of Whale Cloud International
