Enabling omni-channel customer engagement to deliver consistent, seamless customer experience

Boost customer growth operation with digital consumer engagement & experience

As the market of Communication Service Providers (CSPs) is becoming increasingly crowded and competitive, getting more customers and reducing churn are paramount to business success. Now is the time for CSPs to rethink Customer Experience (CX) to accelerate digital journeys. However, CSPs are facing challenges in customer engagement experience:

Digitally savvy customers are long being underserved, as indicated by the generally poorer NPS.
Full stack digital transformation usually takes a long time and is full of potential risks.
Truly strategic partnership is difficult to achieve for CSPs.
The lack of web-scale business strategy and effective day-to-day operations stands in the way of deep levels of customer engagement.

Whale Cloud ZSmart Digital Consumer Engagement & Experience (CEE) Suite is designed to tackle these challenges and help build a fast track to customer engagement and business innovation for CSPs.

6 ‘CX’ Moves You Cannot Miss

Request Consulting

THE CEE SUITE: BORN FOR DIGITAL EXPERIENCE

Embracing the “Mobile First, Social Fission and Business Eco” strategy, CEE develops an omni-channel engine that facilitates CSPs to implement digital customer journeys, deliver personalized customer services, and run effective day-to-day operations through all touchpoints, including dealers, sales agents, call center agents, partners and selfcare channels, with lower cost yet faster speed.

The CEE suite has the following components that can be overlaid on the existing CRM, Charging, Billing or OSS platforms:

Consumer Lifestyle Platform (CLP) is a state-of-the-art Super App platform that helps CSPs quickly build a business ecosystem and continuously grow customer value with innovative products, services and experience.
Mobile Sales enables full mobility of both direct and indirect sales forces to provide consumer retail services.
WhaleTalk is a next generation intelligent and integrated call center solution with proactive, contextual and AI-assisted capabilities of customer services.
Digital Sales Channel Management (DSCM) is an enterprise-class solution with hyper-automated and multi-tier channel operation processes to help CSPs effectively decrease the internal sales operation cost while fully motivate channel partners to expand sales opportunities and accelerate revenue growth with consistent customer experience.
Partner Relationship Management (PRM) empowers various partner business models, and allows CSPs to effectively manage partners and expand business partnerships with quick onboarding of partners and partner services, effective contract sign-off and tracking, and multi-party settlement.
Omni-channel Engine composed of CX enablers in the marketing, sales, service and business eco domains, builds the common capabilities to digitize the engagement channels and creates truly omni-channel experience for customers.

6 ‘CX’ Moves You Cannot Miss

FAST-TRACK CUSTOMER ENGAGEMENT & BUSINESS INNOVATION

Digitally savvy customers are long being underserved, as indicated by the generally poorer NPS.
Full stack digital transformation usually takes a long time and is full of potential risks.
Truly strategic partnership is difficult to achieve for CSPs.
The lack of web-scale business strategy and effective day-to-day operations stands in the way of deep levels of customer engagement.

Whale Cloud ZSmart Customer Engagement Enabler (CEE) Suite is designed to tackle these challenges and help build a fast track to customer engagement and business innovation for CSPs.

Request Consulting

THE CEE SUITE: BORN FOR DIGITAL EXPERIENCE

The CEE suite has the following components that can be overlaid on the existing CRM, Charging, Billing or OSS platforms:

Consumer Lifestyle Platform (CLP)

clp is a state-of-the-art Super App platform that helps CSPs quickly build a business ecosystem and continuously grow customer value with innovative products, services and experience.

Learn More

Digital Sales Channel Management (DSCM)

dscm is an enterprise-class solution with hyper-automated and multi-tier channel operation processes to help CSPs effectively decrease the internal sales operation cost while fully motivate channel partners to expand sales opportunities and accelerate revenue growth with consistent customer experience.

Learn More

WhaleTalk

whaletalkis a next generation intelligent and integrated call center solution with proactive, contextual and AI-assisted capabilities of customer services.

Learn More

Mobile Sales

Mobile Sales enables full mobility of both direct and indirect sales forces to provide consumer retail services.

Partner Relationship Management (PRM)

prm empowers various partner business models, and allows CSPs to effectively manage partners and expand business partnerships with quick onboarding of partners and partner services, effective contract sign-off and tracking, and multi-party settlement.

Omni-channel Engine

Omni-channel Engine, composed of CX enablers in the marketing, sales, service and business eco domains, builds the common capabilities to digitize the engagement channels and creates truly omni-channel experience for customers.

In Partnership with Alibaba Cloud

Alibaba Cloud is a global leader in cloud computing and artificial intelligence, providing services to thousands of enterprises, developers, and governments organizations in more than 200 countries and regions. Alibaba Cloud provides reliable and secure cloud computing and data processing capabilities as a part of its online solutions.

Learn More

In Partnership with Alibaba Cloud

Learn More