Digital transformation has been a buzz for at least a decade, but what does digital transformation really mean and how to get there? CSPs may take actions due to specific reasons, but lack a full picture to link every initiative across the whole organization with an overall strategy, and need an outside-in perspective and tactical guidance. In order to help CSPs draw a consolidated blueprint and speed up the pace during the digital transformation journey, Whale Cloud provides digital transformation consulting services to help CSPs:
- understand the position of the current digital maturity and the gaps in the digital target
- nail down a phased digital transformation plan
- analyze and optimize business processes through systematic methods and tools
- improve efficiency and increase revenue by advanced operation concepts and methods
Consulting Services at a glance
Whale Cloud Consulting Services support CSPs to embrace digital transformation from idea to launch, helping CSPs evaluate, plan, design, and implement digital transformation. Five kinds of consulting services are divided into two categories: Digital transformation business consulting service and Operation consulting service.
![]()
![]()
Digital Transformation Business Consulting Service focuses on transformation strategy, path and implementation.
- Digital Telco Maturity Evaluation helps you learn the current stage and maturity level to guide vision and strategy of the future.
- Telco Transformation Roadmap Design helps you define specialized blueprint and roadmap based on evaluation results and ambitions.
- Business Process Optimization helps you design and optimize business scenarios and processes, elaborate functions and business scopes, recommend high level business use cases, and assess impact from IT perspective to ensure delivery success.
![]()
Operation Consulting Service helps to increase revenue and improve efficiency at the stage of system operation.
A toolkit for your digital transformation journey
Based on years of experiences in the industry, Whale Cloud has built a professional Digital Transformation Toolkit (DT toolkit), which assists to realize the targets above and ensure the accuracy and efficiency of digital transformation actions. DT toolkit contains a Digital Telco Transformation Maturity Map (DTMM), a Standard Operating Process (SOP), and a set of Metrics, offering references from around the globe and providing transformation guidance to CSPs.
![]()
![]()
DTMM is a practical guide which is used to help CSP find their most appropriate approaches towards digital transformation. It provides a comprehensive framework of digital capabilities and a holistic view of best practices from global telcos in 4 domains: Customer Satisfaction, Technology Fusion, Operation Excellence, and Vertical Innovation. They make up four pillars of telco’s digital transformation architecture and can be broken down into six levels with more than 600 check points and over 1800 measurable criteria. It is continuously enriched by continuous iterations via industry practices, keeping the advancement as the technology evolves.
![]()
SOP is a set of business processes which derive from eTOM standardized business framework and the best practices summarized from more than 150 BSS/OSS transformation projects. It contains over 200 end-to-end business processes which cover four business streams: customer centric, network, production, and operation. Apart from the set of processes which are classified into standard OOTB business process library and Best Practice Library, it also contains process evaluation methodology which defines digital level of business processes into digital degree: ‘Initial’, ‘Managed’, ‘Automated’, ‘Streamlined’ and ‘Intelligent’.
![]()
Metrics is a set of basic KPIs and calculatable business metrics that can help CSPs to efficiently evaluate business operation capabilities during the implementation of digital transformation. It contains over 200 calculatable business metrics and over 700 KPIs which cover three dimensions: Revenue and Margin, Customer Experience, and Operational Efficiency.
