KUALA LUMPUR, Malaysia, March 24, 2023 – Whale Cloud, a leading technology company providing software solutions and services for telecommunications and multiple industries, today announced that Sarawak Digital Economy Corporation (SDEC), a government-owned company entrusted to lead the implementation of Sarawak's Digital Economy initiatives, has signed a 3-year contract with Whale Cloud and Makhoman to implement a full set of Business Support System (BSS). This will accelerate the digital transformation of Sarawak and provide more innovative and diversified telecommunication services for the public.

Sarawak is the largest state in Malaysia. The Sarawak government aims to turn Sarawak into a modern and leading digital economy and society by 2030 under the Digital Economy Strategy. As a company wholly-owned by the Sarawak government, SEDC is acting to extend internet coverage for full network penetration; in the meantime, implementing an agile, reliable BSS solution is of great importance to enable the digital lifestyle of people in Sarawak.

Whale Cloud will deploy a full BSS suite, including Charging & Billing, Customer Relationship Management (CRM). The uniformity and automation of the system will streamline operations, introduce diversified, secure and trusted service faster, and deliver a consistent customer experience across all touchpoints.

“Providing high-speed connectivity and digital services is the foundation to create a better environment for growth in Sarawak. We are delighted to collaborate with Whale Cloud, in terms of leveraging the capabilities and functionality of its BSS suite to offer and optimise services to assist businesses and the public to adopt new technologies and to enhance efficiency through services and solutions offered by Whale Cloud,” said Ir Ts En Sudarnoto Osman, Chief Executive Officer of SDEC.

“We are proud to support SDEC and Sarawak government on its way to a digital economy. Whale Cloud has been serving Malaysian customers for nearly ten years. The deployment of Whale Cloud BSS Suite will ensure SDEC serves its Telco customers better, and enable more essential services to citizens in Sarawak in the utility sector,” said Ben Zhou, CEO International of Whale Cloud.

Moreover, Whale Cloud established an Eastern Hemisphere Network Operation Center (eNOC) in Malaysia in Jan 2022 to secure the project delivery and optimise Operation & Maintenance (O&M) for customers in Malaysia as well as the whole APAC region through professional talent training mechanisms and mature experience.