NANJING, China, November 20, 2024 - Whale Cloud, a leading technology company providing software solutions and services for telecommunications and multiple industries, and Libyana Mobile Phone (Libyana), a leading telecommunications provider, are excited to announce the successful upgrade of a cloud-native Business Support System (BSS), marking a significant milestone in its commitment to enhance customer experience and adapt to the rapidly changing telecommunications landscape. This upgrade, supported by Whale Cloud, represents a major evolution from the legacy systems previously in use.
Libyana is a Libyan mobile phone company established in 2004. It is one of the two major mobile phone operators in the country. As Libyana continues to expand its customer base, the demand for agile and efficient business solutions has increased. The limitations of the legacy BSS system necessitated a move to a more modern architecture. With Whale Cloud's expertise, Libyana has successfully transitioned to a cloud-native, microservices-based BSS architecture. This upgrade will provide the company with the flexibility and scalability required to meet evolving customer demands and drive innovation.
The latest Whale Cloud Digital BSS implemented in the project brings numerous features that deliver significant business value. Notably, it leverages a cloud-based microservices architecture that can flexibly scale both horizontally and vertically, accommodating Libyana’s growing needs. The system includes a unified call center supporting Interactive Voice Response (IVR), Interactive Text Response (ITR), and intelligent agents, enhancing customer interaction and service efficiency. Additionally, it offers end-to-end enterprise customer solutions for the digital management of enterprise customers, leads, opportunities, and quotations, streamlining operations and improving responsiveness. The integration of a unified API gateway and developer platform allows developers to easily register, subscribe to, and utilize API capabilities, facilitating seamless external integrations. Furthermore, Whale Cloud’s innovative Digital Transformation Delivery Framework (DTDF) guides the implementation of agile development and remote delivery methods, ensuring a swift and effective deployment journey.
"Our partnership with Whale Cloud has been instrumental in realizing this significant upgrade," said Mr. Tarek B. Abushawashi, BSS Project Manager & Head of Billing at Libyana. "The new BSS architecture will empower us to respond swiftly to market changes and enhance our service offerings, ultimately providing a better experience for our customers."
“Libyana and Whale Cloud are dedicated to leveraging cutting-edge technology to drive growth and deliver top-notch services to their customers,” said Du Yaping, Project Director at Whale Cloud. “This successful system upgrade signifies not only a technical achievement but also Libyana's commitment to maintaining its position as a leader in the telecommunications industry.”
About Libyana
Libyana Mobile Phone (Arabic: ليبيانا للهاتف المحمول) is a Libyan mobile phone company established in 2004. It is one of the two major mobile phone operators state-owned via LPTIC. The company holds the largest share of the market, with over 6.3 million subscribers across government institutions, businesses, and individuals. It recently expanded its services to include 4G+ and VoLTE coverage in most Libyan cities and is currently testing 5G technology.
About Whale Cloud
Whale Cloud is a leading technology company that specializes in the digital transformation of telecommunication service providers and other verticals. We provide mission-critical solutions and services in the Telecom, FinTech, and E&G sectors. At Whale Cloud, we're passionate about creating frictionless experiences for customers and empowering their digital ambitions.
