NANJING, China, March 07, 2022 - Whale Cloud, a leading technology company providing software solutions and services for telecommunications and multiple industries, announced that Whale Cloud has been recognized as a representative vendor in 2022 Gartner reports - Market Guide for CSP Customer Management and Experience Solutions and Market Guide for CSP Service Design and Orchestration Solutions.*

The Gartner Market Guide states, “CIOs at CSPs can use this Market Guide to identify market trends and hone sourcing strategies for customer management and experience solutions, targeting desired outcomes.”

In a world of uncertainties, Communications Service Providers (CSPs) are rethinking Customer Management and engagement (CM&X) to improve customer experience, satisfaction, loyalty and advocacy. According to Gartner, “CM&X solutions are typically part of the BSS solutions and often work together with revenue management and monetization solutions as part of a complete BSS stack.” *

Gartner also extends the coverage of Operations Support Systems (OSS) as it states “We are evolving our coverage of this market in 2022 through greater focus on two major components of OSS: (1) SD&O solutions and (2) service assurance solutions.” Further it adds “Service design, orchestration and associated components are critical when CSPs look for evolution of their OSS for 5G, NaaS and a factory approach for service operations.” **

“We are very pleased to be recognized by Gartner as a Representative Vendor in these reports,” said Steven Cho, Chief Marketing Officer of Whale Cloud. “We provide a full suite of CM&X and SD&O solutions that transform the CSPs’ business and operations and make them more competitive to service digital-savvy end users. We believe that being named in this/these Gartner Market Guide report(s) further affirms our position as a competitor in the telecom market.”

*Gartner, “Market Guide for CSP Customer Management and Experience Solutions”, Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, 31 January 2022.

** Gartner, “Market Guide for CSP Service Design and Orchestration Solutions”, Amresh Nandan, Susan Welsh de Grimaldo, 7 February 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.