Nanjing, China, November 4th, 2025 – Whale Cloud, a global technology company providing software solutions and services for telecommunications and multiple industries, announced that its Catalyst project Agentic Intelligence Exchange (AIX) has won the Outstanding Catalyst – Business Gamechanger award at TM Forum Innovate Asia 2025. The award recognizes the project’s breakthrough contribution in enabling real-time intelligence and autonomous customer engagement for Communication Service Providers (CSPs).

AIX addresses a growing industry challenge: while customer behavior now shifts in seconds, most telecom systems still rely on static rules and delayed, batch-based decisioning — causing missed opportunities and lost revenue. AIX proposes a new model where telecom operators move beyond traditional automation and adopt intelligent, context-aware engagement powered by verified data and Agentic AI.

The project is championed by Telin and Indosat Ooredoo Hutchison, with Whale Cloud, Valuoo (Me2B Company), and Huawei participating as solution partners.

Within the Catalyst, Whale Cloud serves as the intelligence engine, providing its AI-powered Digital Experience Platform (DXP) to transform authenticated telecom data into real-time customer insight. With advanced predictive models, Whale Cloud enables CSPs to detect churn risk, anticipate behavioral trends, and trigger hyper-personalized actions at the moment intent is formed.

“Catalyst projects are where bold ideas become real solutions—driven by the power of collaboration and a relentless focus on code, not just concepts. Agentic Intelligence Exchange is a standout example, and a worthy winner of the Business Gamechanger award. This project embodies how Catalysts are moving the industry forward, creating new business value and setting the pace for transformation,” said Aaron Boasman-Patel, VP Innovation at TM Forum.

“We are truly delighted to receive this award, which is a strong recognition of our team’s continuous innovation,” said Steven Cho, CMO of Whale Cloud International. “The Catalyst program has always been an exceptional platform for co-creation, allowing industry players to collaborate and turn bold ideas into practical solutions. With AIX, we believe the industry now has a new blueprint for real-time, intelligent engagement, which empowers operators, partners, and enterprises to create greater value together.”

The AIX solution creates a shared intelligence layer that connects CSPs, AI vendors, and enterprise partners across the B2B2X ecosystem. It demonstrates how authenticated data, network APIs, and AI agents can work together to deliver contextual experiences while maintaining strong privacy protections.

Winning the Business Gamechanger award highlights AIX’s potential to redefine how value flows across the telecom ecosystem — shifting operators from connectivity providers to intelligent, trusted engagement platforms that support real-time, privacy-safe experiences.