NANJING, China, July 15, 2026 — Whale Cloud today announced that its core BSS/OSS suite, ZSmart 9, achieved full conformance in the TM Forum Business Process Framework (eTOM) and Information Framework (SID) V25.0 certifications. The system delivered a flawless performance during the rigorous assessment, securing a perfect 5/5 score across all 19 submitted core business processes and a 10.0 rating in the product and service information model evaluations.
As communications service providers (CSPs) navigate rapid digital transformation, breaking down legacy system silos is critical. ZSmart 9 tackles this by offering a cloud-native, AI-enabled foundation that tightly integrates TMF data standards. Through centralized catalog management, the suite seamlessly connects the "Product-Service-Resource" value chain. This allows operators to quickly bundle underlying network resources into market-ready 5G and IoT services—drastically cutting down time-to-market.
Beyond standardizing workflows, ZSmart 9 embeds AI directly into operational data. This shifts the paradigm from reactive troubleshooting to proactive maintenance, such as automated anomaly detection and predictive analytics. Coupled with strict adherence to Open Digital Architecture (ODA) principles, the system’s robust API exposure enables CSPs to build, scale, and monetize diverse digital ecosystems with minimal friction.
"Securing a perfect score in these critical TMF assessments is a strong endorsement of ZSmart 9’s open architecture," said Muhammad Salman Sami, Director for AI Strategy and Digital Transformation at Whale Cloud. "In a market defined by constant change, CSPs need an IT foundation that is reliable, standardized, and highly agile. We will continue leveraging this AI-driven, cloud-native architecture to help our customers lower integration costs and turn technological flexibility into a real competitive edge."
