Whale Cloud has assisted a leading telco in Europe in managing a comprehensive multi-service fusion system encompassing mobile, fixed-line, individual, and corporate services. This involved tracking and addressing all issues through a service desk, conducting routine health checks, data cleansing, periodic inspections, alarm handling, scheduled data audits and repairs, as well as regular version upgrades to rectify faults. These efforts have led to a notable reduction in the frequency of occurrence of failures.

A digital service provider in Malaysia partnered with Whale Cloud to develop the "Joint IT Helpdesk," an innovative platform addressing customer complaints in the telecom sector. By automating issue escalation to technical experts, this solution improved the customer’s Service Level Agreement (SLA), enabled cross-team collaboration, and achieved a remarkable issue closure rate, enhancing customer satisfaction and driving service improvements through data-driven insights. This collaboration exemplifies the impact of joint efforts in evolving telecommunications customer support.