Whale Cloud | Digital Sales Channel Management

Overview

Digital Sales Channel Management (DSCM) is an enterprise-class solution with hyper-automated and multi-tier channel operations processes that helps CSPs effectively reduce internal operational costs, while fully motivating channel partners to expand sales opportunities and accelerate revenue growth with consistent customer experience.

Benefits

Accelerate the onboarding journey of your channel partners

Enhance your engagement with channel partners

Automate the wholesales cycle to be fulfilled within several hours

Boost the indirect sales revenues generated by channel partners

Features

Sales channel recruitment

Help you accurately identify and recruit the right channel partners for your organization to achieve greater market coverage and higher revenue goals.

Sales channel onboarding

Streamline and automate the sales channel onboarding process to accelerate you and your partners’ agreement on business planning, compensation, contract sign-off, and get your partners start selling fast.

Multi-tier channel hierarchy

Enable you to define multi-tier channel hierarchies which are highly adaptable to your business requirements, be it the area-based channel, business-type channel, individual chain channel or channel for events.

Sales target breakdown

Set the business KPIs and break down the sales targets into lower levels to explicitly specify the KPI for each channel manager, and implement the corresponding commission and penalty plans to maximize motivation.

One-stop channel marketing

Establish a one-stop channel marketing center for your organization, enabling channel partner inspection with route planning, partner surveys, budget control for marketing development funds (MDFs), marketing materials distribution and real-time incentive and bonus-tracking.

Channel Sales execution

Extend strong support for the various indirect sales modes, including wholesales to top channels, reselling among channels, and retailing to end customers, allowing you fully leverage the brand recognition and wide geographical distribution of your channel partners.

Business reviews

Generate diverse dashboards and reports for your business analysts to monitor sales, offering real-time insights to channel partners. A comprehensive indicator system, multi-dimensional displays, and data-driven decisions with AI suggestions optimize sales and identify opportunities.

Sales channel support

Preset dedicated support for channel partners, such as warranty handling, inventory issue reporting, and end customer service support.

GIS-assisted channel operation

Pre-integrate with GIS applications such as Google Map to facilitate sales territory planning, channel partner on-boarding, performance monitoring, and channel care tasks with route recommendation and monitoring.

Referral selling support

Foster your brand advocates among customers, employees and channel partners, and leverage their social influence to get more sales referrals and increase revenue streams.

Mobile first strategy

Adopt the mobile first strategy and expose all digital sales channel management features on mobile phones, including sales channel management, live chat and training, and comprehensive retail services such as KYC service, eTop up, bill payment, campaign execution, real-time commission query, proactive customer care services and more.

Sales channel recruitment

Help you accurately identify and recruit the right channel partners for your organization to achieve greater market coverage and higher revenue goals.

Sales channel onboarding

Multi-tier channel hierarchy

Sales target breakdown

One-stop channel marketing

Channel Sales execution

Business reviews

Sales channel support

Preset dedicated support for channel partners, such as warranty handling, inventory issue reporting, and end customer service support.

GIS-assisted channel operation

Referral selling support

Foster your brand advocates among customers, employees and channel partners, and leverage their social influence to get more sales referrals and increase revenue streams.

Mobile first strategy

Business Scenarios

Fully mobilize your sales force with a mobile PoS

Expose retailing related features in line with the “Mobile First” strategy, to your sales agent via an app- or pad-based mobile PoS application, empowering “on-the-go” sales and care services.

Business Scenarios

Fully mobilize your sales force with a mobile PoS

“Know Your Customer” better with an end-to-end KYC suite

Embed extensive Know Your Customer (KYC) features, such as certificate scanning, biometrics capture, and liveness check, greatly facilitating you to acquire the required customer information precisely.

Drive for a high-performing sales force

Design and manage your channel incentives and partner investment model to drive high performing sales force that generate specific ecosystem performance and outcomes.

Enhance greater synergy inside your sales organization

Build a mobile and PC-based workspace embedded with chat tool, online conference and enterprise file directory to remove the distance between your sales members and enable real-time communication.

Case & Story

Merging Into Future - Case Study of Hutch Sri Lanka BSS Transformation

Whale Cloud delivers a modernized digital BSS suite in Hutch Sri Lanka, consolidating its legacy stacks within 8 months, meeting the extremely tight deadline for the post-M&A business strategy.

How to Acquire Two Million Customers in 6 Months

Whale Cloud has helped DITO successfully acquire 2 million customers within 6 months after the commercial launch and keep them active based on an omni-channel sales journey.

Effective Sales Channel Management Helps Gain a Foothold in the Competition

Whale Cloud provides DSCM suite for a Southeast Asian operator, building a unified sales channel management platform which significantly improves the efficiency in sales channel operation.