Whale Cloud | eCommerce

Overview

Empowered by Alibaba leading Big Data & AI technology and rich experience in platform establishment, Whale Cloud provides omni-channel eCommerce solution of high scalability and compatibility, covering all eCommerce business models: B2C, B2B2B, S2b2C, O2O.

Equipped with internal system integration ability, inventory management, product management, finance management and fulfillment management, your eCommerce will be high-efficiency, customer-centric and user-friendly.

Features

Unified product management & diverse attribute management

Whale Cloud eCommerce features an online & offline unified product library, covering physical, digital, e-card, service, etc., accurate search with help of centralized product management and multi-level categorization to realize easy management and low HR cost.

Multiple Incentive Structures and social media sharing

Recurring rewards, tiers, time-based offers. Get creative with incentives that get attention. Every plan includes full integration with Facebook, Twitter and LinkedIn allowing your referral partners to easily share their link across multiple social networks.

Cross-channel order fulfillment

All channels can be used as a fulfillment platform. In addition to the warehouse retail stores can also deliver and distribute goods, thus improving delivery efIciency.

Member lifecycle management with precise customer grouping

Precision marketing empowered by user tagging and data consolidating system builds member lifecycle and personalized operating strategy for high user loyalty and low churn rate.

Personalized recommendations

Through online and offline data analysis to attract different type of user and Potential users, so as to better implement personalized recommendation for different users.

Fast marketing campaign deployment

Rich promotion activity templates enable instant deployment to reach out to customers at any moment. In-station marketing calendars help schedule, monitor and control your campaigns.

Data driven & visualized operating support

With data sharing across all channels to avoid isolation, you can dig deeper into the data to get the real insight that matters, make your decisions wisely by real-time monitor on sales performance, user behavior and feedback.

Store templates & DIY decoration

An advanced content management system with powerful constructing tools helps build your store in all touch points and in your language. Decorate your WEB/APP pages by assembling rich store elements at will. What you see is what you get.

Unified product management & diverse attribute management

Multiple Incentive Structures and social media sharing

Cross-channel order fulfillment

All channels can be used as a fulfillment platform. In addition to the warehouse retail stores can also deliver and distribute goods, thus improving delivery efIciency.

Member lifecycle management with precise customer grouping

Precision marketing empowered by user tagging and data consolidating system builds member lifecycle and personalized operating strategy for high user loyalty and low churn rate.

Personalized recommendations

Through online and offline data analysis to attract different type of user and Potential users, so as to better implement personalized recommendation for different users.

Fast marketing campaign deployment

Rich promotion activity templates enable instant deployment to reach out to customers at any moment. In-station marketing calendars help schedule, monitor and control your campaigns.

Data driven & visualized operating support

Store templates & DIY decoration

Benefits

Broaden Your Audience

Integrate with major social media, aiming to cover not only existing users, but also all potential customers over the internet. More customers, more opportunities. Unify all configurations in one backend and publish universally in one go. Make sure the information are distributing to all users via major media efficiently, anytime, anywhere.

Broaden Your Audience

Higher order conversion

Contents distributing to all channels in light H5 format, plus personalized marketing methods to drive fast order placement right after browsing. Higher conversion, less run-away. Retail store can better respond to user needs, fulfill the order faster, and provide users with more choices to pick up method.

Higher order conversion

Maximized Profit

The full-dimension user profile ensures the accurate deployment of marketing strategy with the help of real-time data intelligence and opimization. This helps you prepare/ allocate/ schedule/ distribute the resource in the most reasonable way so that the cost of operation goes to the lowest.

Maximized Profit

Rapid digital transformation

Whale Cloud eCommerce increases revenue streams to the telecom industry with e-FMCG, cosmetic, garment businesses. The flexibility and scalability of modularized design fasten the platform establishment so that you can reach your customers in all channels effectively.

Rapid digital transformation

Strong stability & high security

With support of Alibaba Cloud, Whale Cloud eCommerce provides strong stability to reduce system outage, high reusability to save development cost, seamless integration to cooperate with existing systems, and solid security to avoid data breach.

Strong stability & high security

Business Scenarios

S2B2C

S2B2C (Supplier-to-business-to-Consumer) model enables suppliers and distributors (SME) to work together to serve consumers collectively. Suppliers and distributors are formed in tightly coupled but mutually independent relationship. Applicable to: Suppliers who need large sales network to provide nation-wide sales and service network, e.g. vehicle supply chain, travel agent, real estate broker, etc.

B2C

B2C (Business-to-Consumer), eCommerce Platform offers enterprises online sales channels as supplements to offline sales channels, to sell products and services to consumers directly. Applicable to: SME and large-sized enterprises.

S2B2C

Business Scenarios

B2C

B2B2C

B2B2C (Business-to-Business-to-Consumer), eCommerce platform operator provides online commerce services to various business entities, suppliers by onboarding their products, services, and enables their trade with consumers by integration of payment and logistics.Applicable to: Business entities who have rich ecosystem partners, e.g. CSP, Banks, etc.

O2O

O2O (Online-to-Offline) model can help offline shops to create online stores. With merge of online order and offline service, online commerce platform empowers offline shops as efficient customer touchpoints and boost revenue.Applicable to: eCommerce operator capable of connecting millions of offline shops, restaurants, etc.

S2B2C