Whale Cloud

Overview

Intelligent Network & Service Assurance (iNOC) is a knowledge-driven and AI-powered O&M solution that helps CSPs transform human-dominant operations into real-time assurances with closed-loop automation.

With AI and machine learning algorithms, iNOC performs closed-loop network fault management spanning from self-monitoring, self-discovery, self-analysis, to self-healing, and brings proactive customer care based on service impact analysis and service level management, to assure network availability and service quality while delivering excellent customer experience.

Features

Full network coverage across domains

Collect alarms and performance data from different levels of the heterogeneous network resources for comprehensive data processing.

Policy-driven end-to-end automatic assurance

Deliver zero-touch network and service management based on preset rules and closed-loop processes from self-monitoring, self-discovery, self-analysis, to self-healing.

Data analytics and insights

Leverage on advanced technologies to analyze system operating data and customer behavior data to implement predictive maintenance and optimize service quality.

AI-powered intelligent service operations

Take advantage of KDO to introduce AIOps to the entire system, turning manual analysis and configuration into policy-driven operation and maintenance.

Proactive customer service

Transform traditional network-centric assurance, and take into account network, resource, and customer perspective, to make one step ahead to help customers and satisfy their needs.

Full network coverage across domains

Collect alarms and performance data from different levels of the heterogeneous network resources for comprehensive data processing.

Policy-driven end-to-end automatic assurance

Deliver zero-touch network and service management based on preset rules and closed-loop processes from self-monitoring, self-discovery, self-analysis, to self-healing.

Data analytics and insights

Leverage on advanced technologies to analyze system operating data and customer behavior data to implement predictive maintenance and optimize service quality.

AI-powered intelligent service operations

Take advantage of KDO to introduce AIOps to the entire system, turning manual analysis and configuration into policy-driven operation and maintenance.

Proactive customer service

Transform traditional network-centric assurance, and take into account network, resource, and customer perspective, to make one step ahead to help customers and satisfy their needs.

Benefits

Improve customer satisfaction

80%

Customer complaints caused by network failures reduced by 80%

10%

Network availability increased by 10%

Most trouble tickets are self-healed with automation, and trend prediction and critical event prediction help CSPs get ahead of their customers to identify possible issues and provide them with actionable resources.

Reduce MTTR

Fault location completed ＜ 1 min

>95%

Alarm compression rate ＞95%

65%

Trouble tickets volume reduced by 65%

Abundant alarm rules make the correlation on issues to be handled across heterogeneous networks, reducing trouble tickets volume by 65%, and fault analysis based on Knowledge-Defined Operations (KDO) facilitates most of the fault location to be dealt in less than 1 minute.

Promote Operation & Maintenance efficiency

>99%

Trouble tickets automatic assignment rate ＞ 99%

40%

Auto-diagnosis and self-healing rate increased by 40%

Automation rules reduce the pressure on human resources, and intelligent Root Cause Analysis (RCA) identifies the underlying causes of faults so that the most appropriate and effective solutions can be implemented at the right time.

Enhance technicians’ digital experience

The graphical interface of the whole network provides technicians with a holistic view of network and service monitoring, analysis, and evaluation, streamlining their operations workflows and improving digital experience.

Business Scenarios

CSPs with complex hybrid networks

For CSPs who need a multi-vendor multi-domain network monitoring and troubleshooting tool to improve operation and maintenance efficiency and reduce the operation cost, iNOC is the best option.

Business Scenarios

CSPs with complex hybrid networks

For CSPs who need a multi-vendor multi-domain network monitoring and troubleshooting tool to improve operation and maintenance efficiency and reduce the operation cost, iNOC is the best option.

Derive more strategic decisions from data value

For CSPs who plan to dig into utilization of AI/ML technologies to simplify and automate network operation, our data-driven iNOC can cater to the needs.

Case & Story

How to Embrace IT Transformation to Stay Relevant

By delivering a full set of digital OSS solutions, Whale Cloud helped operator E improve business agility, network operation and maintenance, as well as providing more personalized services.

Whale Cloud Enables Proactive Network Management for an African Operator

Whale Cloud offered an African operator its iNOC solution that enables CSPs to proactively manage network fault and performance for full network categories: fixed/IP, mobile, and virtualized networks.