ZSmart Workforce Management (WFM) provides efficient workforce management capabilities to help CSPs automatically schedule site technicians with proper skills and availability.
Embedded with ZSmart Field Operation Assistant (FOA) as a mobile app, technicians can deal with tasks and track the task progress in real time, and eventually improve productivity and maximize the value of the manpower.
Features
Multi-dimensional technician management
WFM provides technician management based on multiple dimensions, including team, crew, shift, skill, scope of work, etc.
Intelligent scheduling with predefined rules
By combining built-in rules in an agile way, the scheduling engine can automatically analyze tasks and accurately assign them to the most suitable technician with proper time slot and skill.
Real-time task supervision
WFM provides real-time task supervision through visualized GUIs, like GIS maps and Gantt chart. The detailed task status, task distribution and technician workload can be easily traced.
A self-service portal for better customer experience
WFM provides a self-service portal to enable customer service appointments, service status query, and service comment & scoring for a full view of services and better customer experience.
Multi-dimensional technician management
WFM provides technician management based on multiple dimensions, including team, crew, shift, skill, scope of work, etc.
Intelligent scheduling with predefined rules
By combining built-in rules in an agile way, the scheduling engine can automatically analyze tasks and accurately assign them to the most suitable technician with proper time slot and skill.
Real-time task supervision
WFM provides real-time task supervision through visualized GUIs, like GIS maps and Gantt chart. The detailed task status, task distribution and technician workload can be easily traced.
A self-service portal for better customer experience
WFM provides a self-service portal to enable customer service appointments, service status query, and service comment & scoring for a full view of services and better customer experience.
Benefits
Full-service operation support to reduce OPEX
WFM provides multiple service types of workforce management, including network rollout & maintenance, service fulfillment & assurance. It helps CSPs minimize the scale of the field engineer team and maximize the value of the manpower, reducing OPEX dramatically.
Full-service operation support to reduce OPEX
WFM provides multiple service types of workforce management, including network rollout & maintenance, service fulfillment & assurance. It helps CSPs minimize the scale of the field engineer team and maximize the value of the manpower, reducing OPEX dramatically.
Optimized scheduling to drive better service maintenance
The WFM scheduling engine takes all the critical factors into consideration, e.g. available candidates, shortest distance, workload balance, SLA, appointment time, etc., to optimize their maintenance and service scheduling practices.
Optimized scheduling to drive better service maintenance
The WFM scheduling engine takes all the critical factors into consideration, e.g. available candidates, shortest distance, workload balance, SLA, appointment time, etc., to optimize their maintenance and service scheduling practices.
On-condition and customizable dispatch to save time
Rules for auto-dispatch can be switched on/off, or dynamically added, as per region difference and actual scenarios to save time and improve productivity.
On-condition and customizable dispatch to save time
Rules for auto-dispatch can be switched on/off, or dynamically added, as per region difference and actual scenarios to save time and improve productivity.
A mobile application for high efficiency
WFM provides a mobile application as complementary support for frontline engineers. It has integrated functions like bar-code scanning, e-signature, knowledge base, online survey, etc., helping technicians communicate and share data in real-time to stay efficient.
A mobile application for high efficiency
WFM provides a mobile application as complementary support for frontline engineers. It has integrated functions like bar-code scanning, e-signature, knowledge base, online survey, etc., helping technicians communicate and share data in real-time to stay efficient.
Business Scenarios
On-site task assistant for frontline engineers
FOA can be used by field engineers to receive and deal with tasks assigned from the WFM platform. With the combination of WFM and FOA, task orders of sales, service fulfillment and service assurance will be handled efficiently.
Workforce management for CSPs
For CSPs, there are loads of on-site sales, construction and maintenance tasks every day. ZSmart WFM manages and schedules field engineers properly, assigns task orders reasonably, and monitors status of task orders in real time. It can help CSPs improve customer satisfaction and reduce OPEX.
On-site task assistant for frontline engineers
FOA can be used by field engineers to receive and deal with tasks assigned from the WFM platform. With the combination of WFM and FOA, task orders of sales, service fulfillment and service assurance will be handled efficiently.
Workforce management for CSPs
For CSPs, there are loads of on-site sales, construction and maintenance tasks every day. ZSmart WFM manages and schedules field engineers properly, assigns task orders reasonably, and monitors status of task orders in real time. It can help CSPs improve customer satisfaction and reduce OPEX.
On-site task assistant for frontline engineers
FOA can be used by field engineers to receive and deal with tasks assigned from the WFM platform. With the combination of WFM and FOA, task orders of sales, service fulfillment and service assurance will be handled efficiently.
Business Scenarios
Workforce management for CSPs
For CSPs, there are loads of on-site sales, construction and maintenance tasks every day. ZSmart WFM manages and schedules field engineers properly, assigns task orders reasonably, and monitors status of task orders in real time. It can help CSPs improve customer satisfaction and reduce OPEX.
On-site task assistant for frontline engineers
FOA can be used by field engineers to receive and deal with tasks assigned from the WFM platform. With the combination of WFM and FOA, task orders of sales, service fulfillment and service assurance will be handled efficiently.
