Online services have been popular over the years. However, how to make sure that services are delivered to the satisfaction of both parties or how to avoid any possible fraud have been the core issues. Alipay has innovatively introduced escrow system for processing payments in e-commerce shopping. The escrow acts as a bridge where Alipay holds the user's money until payment is made to the merchant, who can rest assured that the money has been safely distributed from the user to the Alipay platform. After the user confirms satisfaction with the delivered goods, Alipay transfers the previously allocated funds to the merchant's account, greatly reducing the cost of trust for both parties and facilitating more transactions.

Living in a small village far from the city, Joffrey had to travel more than 100 miles to the city’s department office for electricity bill payments in the past. This means that he had to shut down his farm work for a whole day and take on the additional financial losses caused by utility payments. Now with Alipay’s mobile wallet, Joffrey can pay his electricity bills anytime, anywhere, saving both time and travel expenses.

Ashley owns a pancake truck and sells freshly made pancakes on the street to support her family’s expenses. The pancakes are good value, and bring Ashley a lot of customers and revenue. In the past, her best option was to take cash, since the credit card charges comes with high transaction fees, However, carrying large amounts of cash on a daily basis poses the risks of being robbed or lost. With offline QR code scanning technology, the mobile wallet avoids these risks for Ashley. Customers have the option to scan her QR code for instant payment, which brings secure and contactless payments to small merchants like Ashley: processing orders faster and receiving even higher revenue with low transaction costs.

Betty received a help request from her mom who wanted to pay for an online shopping but there was no sufficient balance. Betty quickly searched for her mom’s account in her Alipay+ wallet, clicked on the “Transfer” function, entered RMB 300, confirmed the payment password, and then completed the transfer. The whole transfer process only takes a few seconds. Her mom received the money in real time and proceeded with her payment happily.

Online services have been popular over the years. However, how to make sure that services are delivered to the satisfaction of both parties or how to avoid any possible fraud have been the core issues. Alipay has innovatively introduced escrow system for processing payments in e-commerce shopping. The escrow acts as a bridge where Alipay holds the user's money until payment is made to the merchant, who can rest assured that the money has been safely distributed from the user to the Alipay platform. After the user confirms satisfaction with the delivered goods, Alipay transfers the previously allocated funds to the merchant's account, greatly reducing the cost of trust for both parties and facilitating more transactions.