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BPO

Overview

Business Scenarios

Benefits

Features

Case Study

Business Process Optimization

How BPO Works

Construct E2E Customer Journey

  • Analyze customer journey map and explore optimization opportunity with customer-centric thinking
  • Define detailed specifications for landing customer journey optimization solution

Health Examination for Legacy Business Process

  • Give ratings regarding digital level of each current business process with range from 'Initial', 'Managed', 'Automated', 'Streamlined' to 'Intelligent'
  • Processes rated as 'Initial' or 'Managed' will be optimized for higher effectiveness

Set KPI for Business Process

  • Define systematized KPI on strategic level, tactic level and operational level guiding or measuring customer journey optimization
  • Evaluate the effect with metrics and keep continuous iteration according to customer response

Create a Successful Customer Journey with Business Process Optimization

Who Might Use BPO
Commercial Department
  • Get BPs of Customer-oriented reviewed and reengineered
  • Determine how customers experience their journey through omni-channels
IT Department
  • Get BPs of internal analyzed, streamlined or reconstructed
  • Determine how BPs should be transformed to improve efficiency
Why Whale Cloud BPO

30% ~ 45%

Average Decrease for Complexity of Processes

30% ~ 50%

Average Reduction of Manual Workloads

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