Whale Cloud | Omni-Channel OMS

Omni-Channel OMS

Intelligent order sourcing, omni-channel inventory management to unify channel sales and fulfillment

Omni-Channel Order Management System (Omni-Channel OMS) connects upstream supply chain and downstream sales channels. It handles all business in a closed loop, bringing efficiency to inventory management, warehousing, transportation, order fulfillment and operation services.

Benefits

Maximum Inventory Utilization

OMS enables inventory to be shared with all channels so that the orders from different channels can be managed in a more simple and centralized way. The mechanism massively reduces the cost of management, HR and warehousing.

Unified Order Management

OMS collects omni-channel orders and automatically allocates orders to different warehouses based on the internal strategy engine to achieve the rapid connection between upstream sales channels and downstream warehouses, so as to meet the unified financial management.

Wider Business Flexibility

OMS provides powerful interface capability. The orders and related information are all transparent in this hub as the system can be integrated with different types of systems, including WMS, TMS, BMS and other ERP. The business flexibility and coverage will be dramatically widened.

Smart & Faster Order Fulfillment

OMS is empowered by cutting-edge algorithm. The order synchronization, processing and management will be handled intelligently regardless of channel, domestic, cross-border or O2O. The inventory sourcing ability will help find and allocate the best warehouse so that your order can be fulfilled faster than ever.

Features

Seamless Sales Channel Integration

Unify order management among major 3rd party eCommerce marketplace (Amazon, TikTok Shop, eBay, Shopify, Lazada, Shopee, ZALORA, etc.) by integration. Orchestrate end-to-end order process from sales channels to warehouse system.

Flexible Inventory Management

Product inventory shared by all sales channels. By monitoring stock level and intelligent allocation, the inventory will stay highly available and say goodbye to overstock or detention, which eventually contributes to cost saving.

Standardized Order Fulfillment

With user-definable sourcing rules, inventory availability will be massively increased, all orders will be fulfilled in a standard, business-fitting and most cost-saving way. The tracking transparency from package pickup to last-mile delivery also brings more satisfaction to customers.

Schedule Automation

Provide customer with more accurate time expectations by calculating delivery and pickup time. It has not only witnessed a 30% increase on the order conversion, but also relieved the workload pressure of order handling and transportation.

Exception Management

Allow users to search for orders, check exception summary, and see additional details by diving into data details.

Make Right Decisions

Al & data intelligence empower operators with flexible reports, informative dashboards, sales predictions, replenishment and scheduler recommendations.