Boost field service productivity with industry expertise, user-focused design, and innovative digital tech
What is Whale Cloud Field Service Edge
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Why FSE?
Solving your real challenges & driving true field service values
Customer
Convenient
Getting the latest information anywhere and anytime through digital channels.
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Aware
Acquiring full transparency of end-to-end service delivery status.
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Great Experience
Improving customer experience through in-time engagement based on a unified omnichannel service desk.
Learn more
Engineer
Autonomous
Empowering your field technicians with the abilities to fully control their tasks, changing from passive responsive to a proactive and happier working style.
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Modernized
Leveraging innovative collaboration methods and mobile technology to let your field engineers work while on the go.
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Self-growing
Keeping on improving working performance based on in-time response, guidance or incentive.
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Dispatcher
Intelligent
Scheduling tasks flexibly according to various operation factors, achieving super operation efficiency, saving your cost.
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Transparent
Taking control of every single operation element (process, people and trajectory) in a visualized way.
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Optimized
Improving operation plan precisely based upon forecasting, training and continuous optimization.
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Manager
Data Driven
Improving decision making based upon standard operation processes and corresponding evaluation system for the field service of the telecom industry.
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Systematical
Building a more efficient field service management mechanism based upon a complete and mature set of network and service models for the telecom industry.
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Secure
Leveraging the outsourcing contractors without concern about security issues by having complete information security management.
Learn more
Customer
Convenient
Getting the latest information anywhere and anytime through digital channels.
Learn more
Aware
Acquiring full transparency of end-to-end service delivery status.
Learn more
Great Experience
Improving customer experience through in-time engagement based on a unified omnichannel service desk.
Learn more
Engineer
Autonomous
Empowering your field technicians with the abilities to fully control their tasks, changing from passive responsive to a proactive and happier working style.
Learn more
Modernized
Leveraging innovative collaboration methods and mobile technology to let your field engineers work while on the go.
Learn more
Self-growing
Keeping on improving working performance based on in-time response, guidance or incentive.
Learn more
Dispatcher
Intelligent
Scheduling tasks flexibly according to various operation factors, achieving super operation efficiency, saving your cost.
Learn more
Transparent
Taking control of every single operation element (process, people and trajectory) in a visualized way.
Learn more
Optimized
Improving operation plan precisely based upon forecasting, training and continuous optimization.
Learn more
Manager
Data Driven
Improving decision making based upon standard operation processes and corresponding evaluation system for the field service of the telecom industry.
Learn more
Systematical
Building a more efficient field service management mechanism based upon a complete and mature set of network and service models for the telecom industry.
Learn more
Secure
Leveraging the outsourcing contractors without concern about security issues by having complete information security management.
Learn more
Customer
Convenient
Getting the latest information anywhere and anytime through digital channels.
Learn more
Aware
Acquiring full transparency of end-to-end service delivery status.
Learn more
Great Experience
Improving customer experience through in-time engagement based on a unified omnichannel service desk.
Learn more
Request Consulting
Why FSE?
Solving your real challenges & driving true field service values
Engineer
Self-growing
Keeping on improving working performance based on in-time response, guidance or incentive.
Learn more
Autonomous
Empowering your field technicians with the abilities to fully control their tasks, changing from passive responsive to a proactive and happier working style.
Learn more
Modernized
Leveraging innovative collaboration methods and mobile technology to let your field engineers work while on the go.
Learn more
Self-growing
Keeping on improving working performance based on in-time response, guidance or incentive.
Learn more
Autonomous
Empowering your field technicians with the abilities to fully control their tasks, changing from passive responsive to a proactive and happier working style.
Learn more
Modernized
Leveraging innovative collaboration methods and mobile technology to let your field engineers work while on the go.
Learn more
Self-growing
Keeping on improving working performance based on in-time response, guidance or incentive.
Learn more
Request Consulting
Dispatcher
Optimized
Improving operation plan precisely based upon forecasting, training and continuous optimization.
Learn more
Intelligent
Scheduling tasks flexibly according to various operation factors, achieving super operation efficiency, saving your cost.
Learn more
Transparent
Taking control of every single operation element (process, people and trajectory) in a visualized way.
Learn more
Optimized
Improving operation plan precisely based upon forecasting, training and continuous optimization.
Learn more
Intelligent
Scheduling tasks flexibly according to various operation factors, achieving super operation efficiency, saving your cost.
Learn more
Transparent
Taking control of every single operation element (process, people and trajectory) in a visualized way.
Learn more
Optimized
Improving operation plan precisely based upon forecasting, training and continuous optimization.
Learn more
Request Consulting
Manager
Secure
Leveraging the outsourcing contractors without concern about security issues by having complete information security management.
Learn more
Data Driven
Improving decision making based upon standard operation processes and corresponding evaluation system for the field service of the telecom industry.
Learn more
Systematical
Building a more efficient field service management mechanism based upon a complete and mature set of network and service models for the telecom industry.
Learn more
Secure
Leveraging the outsourcing contractors without concern about security issues by having complete information security management.
Learn more
Data Driven
Improving decision making based upon standard operation processes and corresponding evaluation system for the field service of the telecom industry.
Learn more
Systematical
Building a more efficient field service management mechanism based upon a complete and mature set of network and service models for the telecom industry.
Learn more
Secure
Leveraging the outsourcing contractors without concern about security issues by having complete information security management.
Learn more
Request Consulting
Customer
Great Experience
Improving customer experience through in-time engagement based on a unified omnichannel service desk.
Learn more
Convenient
Getting the latest information anywhere and anytime through digital channels.
Learn more
Aware
Acquiring full transparency of end-to-end service delivery status.
Learn more
Great Experience
Improving customer experience through in-time engagement based on a unified omnichannel service desk.
Learn more
Convenient
Getting the latest information anywhere and anytime through digital channels.
Learn more
Aware
Acquiring full transparency of end-to-end service delivery status.
Learn more
Great Experience
Improving customer experience through in-time engagement based on a unified omnichannel service desk.
Learn more
Request Consulting
What is Special?
Engineer
Remote Assistant
Voice
OCR
Face ID
QR code
Remote Assistant
Voice
OCR
Face ID
QR code
Remote Assistant
Digital Communication & Collaboration
Leverage digital technologies to empower field engineers’ on-site activities.
Request Consulting
Autonomous Task Planning
Engineers make better task handling time and route plans by themselves.
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Mobile Task Handling
Take all task handling activities on the mobile APP. Provide ready-to-use SOPs and knowledge to contractors with a robust security mechanism.
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Location-based Site Check in/out
GIS-based route planning
E-signature
On-site Proof
Location-based Site Check in/out
GIS-based route planning
E-signature
On-site Proof
Location-based Site Check in/out
Modernized Tool
Provide modernized on-site O&M tools using the phone's inbuilt photo, audio, video recording and positioning capabilities.
Request Consulting
Remote Assistant
Voice
OCR
Face ID
QR code
Remote Assistant
Voice
OCR
Face ID
QR code
Remote Assistant
Digital Communication & Collaboration
Leverage digital technologies to empower field engineers’ on-site activities.
Request Consulting
Autonomous Task Planning
Engineers make better task handling time and route plans by themselves.
Request Consulting
Mobile Task Handling
Take all task handling activities on the mobile APP. Provide ready-to-use SOPs and knowledge to contractors with a robust security mechanism.
Request Consulting
Location-based Site Check in/out
GIS-based route planning
E-signature
On-site Proof
Location-based Site Check in/out
GIS-based route planning
E-signature
On-site Proof
Location-based Site Check in/out
Modernized Tool
Provide modernized on-site O&M tools using the phone's inbuilt photo, audio, video recording and positioning capabilities.
Request Consulting
Remote Assistant
Voice
OCR
Face ID
QR code
Remote Assistant
Voice
OCR
Face ID
QR code
Remote Assistant
Digital Communication & Collaboration
Leverage digital technologies to empower field engineers’ on-site activities.
Request Consulting
Dispatcher
Emergent Rescheduling
In case of unexpected leaves, accidents, or emergencies, FSE can automatically reschedule the tasks. The dispatcher can also manually adjust the schedule.
Request Consulting
Intelligent Scheduling
Automatically & dynamically generate schedules according to various factors, like existing tasks schedule, engineer skills, and task urgency. Make sure the dispatcher can assign tasks to the most proper engineers.
Request Consulting
Visualized Surveillance
The dispatcher can grasp the real-time field engineers' status on the GIS map, view the distribution of the current tasks, and adjust if there is an emergency.
Request Consulting
Digital Help Desk
The dispatcher can interact with field engineers and provide the necessary assistance through multiple means, like voice, video, and text. The dispatcher can also forward the call to specialists for more advanced support.
Request Consulting
Emergent Rescheduling
In case of unexpected leaves, accidents, or emergencies, FSE can automatically reschedule the tasks. The dispatcher can also manually adjust the schedule.
Request Consulting
Intelligent Scheduling
Automatically & dynamically generate schedules according to various factors, like existing tasks schedule, engineer skills, and task urgency. Make sure the dispatcher can assign tasks to the most proper engineers.
Request Consulting
Visualized Surveillance
The dispatcher can grasp the real-time field engineers' status on the GIS map, view the distribution of the current tasks, and adjust if there is an emergency.
Request Consulting
Digital Help Desk
The dispatcher can interact with field engineers and provide the necessary assistance through multiple means, like voice, video, and text. The dispatcher can also forward the call to specialists for more advanced support.
Request Consulting
Emergent Rescheduling
In case of unexpected leaves, accidents, or emergencies, FSE can automatically reschedule the tasks. The dispatcher can also manually adjust the schedule.
Request Consulting
Manager
Engineer Performance
Build engineer evaluation system, score and rank engineers according to KPIs like task complete number, complete rate, and SLA complete rate. The manager can have a comprehensive view of team performance.
Request Consulting
Operational Report
Managers can use a set of reports to identify issues, find root causes, and make precise decisions based on accurate and real-time data.
Request Consulting
Engineer Performance
Build engineer evaluation system, score and rank engineers according to KPIs like task complete number, complete rate, and SLA complete rate. The manager can have a comprehensive view of team performance.
Request Consulting
Operational Report
Managers can use a set of reports to identify issues, find root causes, and make precise decisions based on accurate and real-time data.
Request Consulting
Engineer Performance
Build engineer evaluation system, score and rank engineers according to KPIs like task complete number, complete rate, and SLA complete rate. The manager can have a comprehensive view of team performance.
Request Consulting
Customer
Unified Service Desktop
Provide back-end service team a unified desktop to give service consultancy, recommendations, and surveys.
Request Consulting
Official Accounts over Multiple Channels
Provide convenient customer service through multiple channels, and create an enterprise service account on Whatsapp, RCS, and other popular social media.
Request Consulting
Unified Service Desktop
Provide back-end service team a unified desktop to give service consultancy, recommendations, and surveys.
Request Consulting
Official Accounts over Multiple Channels
Provide convenient customer service through multiple channels, and create an enterprise service account on Whatsapp, RCS, and other popular social media.
Request Consulting
Unified Service Desktop
Provide back-end service team a unified desktop to give service consultancy, recommendations, and surveys.
Request Consulting
Our Customers
Digitalization of Field Service Operations with Whale Cloud FSE
A leading Asian CSP selected Whale Cloud as the partner to support its field service digitalization after rigorous evaluation, to facilitate its end-to-end field task efficiency and task MTTR.
Request Consulting
Who is Using Whale Cloud FSE
Digitalization of Field Service Operations with Whale Cloud FSE
A leading Asian CSP selected Whale Cloud as the partner to support its field service digitalization after rigorous evaluation, to facilitate its end-to-end field task efficiency and task MTTR.
Request Consulting
Select a Plan for Your Needs
We offer flexible plans to meet your specific requirements of features, services and prices. Explore more about the pricing details by contacting our experts.
We offer flexible plans to meet your specific requirements of features, services and prices. Explore more about the pricing details by contacting our experts.
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