Mexico City, Mexico, November 7, 2024 – Pink Elephant Latam, a leader in IT Service Management (ITSM) education and consultancy, has successfully implemented an innovative LocalGPT-powered virtual instructor, developed by Whale Cloud, as part of a ground-breaking Proof of Concept (PoC). This initiative, driven by Whale Cloud’s cutting-edge AI technology, aims to streamline training delivery and expand consultancy offerings across Latin America, setting new standards in the region for AI-enabled learning and advisory services.
Known for its expertise in IT Infrastructure Library (ITIL) best practices, agile methodologies and standards such as ISO/IEC 20000, ISO/IEC 27001 and ISO/IEC 22301, Pink Elephant's challenge was to evolve and transform the customer experience in the traditional way of delivering training, as well as to have the ability to customize education with less instructor dedication time. To overcome these challenges, Whale Cloud deployed its advanced LocalGPT platform, integrated with a digital human interface, offering an AI-powered and multilingual solution tailored to Pink Elephant's unique requirements.
Through this collaboration, Pink Elephant Latam is able to leverage Whale Cloud’s LocalGPT, which was a game changer that enabled a more immersive and personalized learning atmosphere, increasing the pass rate and satisfaction level. It served as an assistant to the instructors, helping track student learning and freeing up instructor time for higher-value activities. The LocalGPT platform incorporates a robust combination of large language models and Pink Elephant’s proprietary “Pink Atlas” knowledge base, which contains extensive ITSM resources, including thousands of documents, videos, and presentations. This technology not only ensures accuracy and relevance but also aligns with the evolving needs of Pink Elephant’s clientele.
Whale Cloud’s LocalGPT-powered virtual instructor supports two key modules: Training and Exam. In the Training module, it delivers motivational messages, tailored insights, and instant answers to user queries on ITSM frameworks. Learners benefit from an interactive experience that allows them to explore topics like change management and ITIL best practices in depth. The Exam module then assesses the user’s understanding through a series of interactive questions, reinforcing the training with immediate feedback.
The digital human, equipped with multilingual capabilities, can operate in over a dozen languages, making it suitable for a wide range of global deployments. In future phases, Pink Elephant Latam plans to evolve this virtual instructor from a training resource to an active process consultant. Upcoming enhancements will enable LocalGPT to assist with generating and analyzing process documentation, further broadening its consultative impact.
The collaboration between Whale Cloud and Pink Elephant Latam showcases Whale Cloud’s commitment to delivering customized, innovative solutions that not only meet but exceed client expectations. By integrating AI-driven training solutions, Whale Cloud empowers Pink Elephant Latam to extend its reach, providing efficient and personalized IT training that is accessible and scalable. This partnership underscores Whale Cloud’s role as a pivotal force in driving digital transformation and reaffirms Pink Elephant Latam's leadership in Latin American IT consultancy.
As the first implementation of its kind in the region, Pink Elephant Latam’s LocalGPT PoC not only enhances its service offerings but also highlights Whale Cloud’s capability to fulfill complex customer demands through state-of-the-art technology. This project sets a new benchmark for using artificial intelligence to advance IT training and consultancy, paving the way for future innovations.
