NANJING, China, May 11, 2022- Whale Cloud, a leading technology company providing software solutions and services for telecommunications and multiple industries, announced that Whale Cloud had been recognized as a Representative Vendor in Gartner Market Guide for AI in CSP Customer and Business Operations, published in April 2022.
According to Gartner, “AI offerings in CSP customer and business operations enable CSPs to focus on customer channels and customer journey (such as usage of NLP and chatbots), sales and marketing operations (including cross-sell and upsell), and revenue and fraud management (including payments security).” The report provided analysis coverage for AI in CSP Customer and Business Operations, including key findings, recommendations, market description, market direction, market analysis, and also lists 19 Representative Vendors in this market.
Whale Cloud leverages AI as a critical ingredient embedded into our solutions to help CSPs achieve precise marketing, superior customer experience, and agile operations. We also provide AI as a Service through an AI platform that exposures various AI capabilities to 3rd party business scenarios, like E-KYC, OCR (optical character recognition), sentimental detection, TTS, ASR, and NLP.
“As CSPs are moving toward the digital transformation, AI has become one of the pivotal technologies to drive value across the business from network optimization and data analytics to customer care and marketing engagement”, said Steven Cho, CMO, Whale Cloud. “We continuously strengthen AI-driven capabilities and functionality of our solutions, and consider our inclusion in this year’s Gartner report as a reflection to the success in how we enable our customers to embrace a future of automation.”
——————————————————————————————————————————————————— Source: Gartner, Market Guide for AI in CSP Customer and Business Operations, by Pulkit Pandey, Amresh Nandan, April 25, 2022.
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