Nanjing, December 9, 2025 – Whale Cloud, a global technology company providing software solutions and services for telecommunications and multiple industries, has been named the winner of the AI Gamechanger category for Performance at the prestigious The Fast Mode Awards 2025. The awards, organized by leading independent media, research, and analysis platform The Fast Mode, recognize operators, solution providers, and industry leaders driving next-generation telecoms innovation and connectivity.
Whale Cloud delivers human-like, context-aware interactions through its cutting-edge LocalGPT platform for telecom operators. First deployed commercially in 2024 for a major Southeast Asian telecom operator, the platform integrates large language models with telecom-specific fine-tuning and modular AI applications. With the Enterprise Domain Context (EDC) Layer, LocalGPT fuses OSS/BSS system data with large language models, allowing it to comprehend enterprise processes, intent, and business logic at a much deeper level.
By reducing manual support needs by 35% and improving response times dramatically, Whale Cloud enables operators to provide faster, more intelligent, and scalable service. The platform’s automated learning loops and adaptive features allow telcos to continually improve operations and customer satisfaction without extensive maintenance.
The Fast Mode Awards winners are chosen via expert review by a distinguished panel of industry judges and The Fast Mode solution assessment framework. Whale Cloud’s LocalGPT platform was recognized for excelling in Performance, demonstrating measurable impact on customer engagement, operational efficiency, and service quality. Its AI-driven automation and real-time personalization capabilities enable operators to scale customer interactions reliably while enhancing resilience across telecom networks.
“Being recognised as an AI Gamechanger by The Fast Mode Awards marks a milestone moment for us here at Whale Cloud, “said Steven Cho, CMO at Whale Cloud International. “AI-first is our core strategy. We make AI capabilities the foundation of our transformation solutions, empowering operators to use AI more effectively and unlock greater value. This award reinforces our commitment to building intelligent, autonomous telecom operations and helping our customers deliver seamless, efficient, and future-ready experiences.”
Whale Cloud has recently broadened its scope beyond traditional telco support systems by deepening its involvement in open-platform collaboration and next-gen AI infrastructure. In October 2025, they signed a Memorandum of Understanding to become a channel supporter of GSMA Open Gateway — signaling a commitment to open APIs and enabling telcos globally to build interoperable, future-ready digital services. Looking to the future, Whale Cloud continues to advance its AI roadmap, expanding multimodal capabilities, deepening telecom-specific knowledge, and strengthening data security and compliance.
“The AI Gamechanger award recognizes solutions that deliver impactful advancements in customer experience and operational efficiency,” said Tara Neal, Executive Editor at The Fast Mode. “Whale Cloud’s LocalGPT platform stood out here with its strong technical capabilities and real-world performance gains. They demonstrated how a telecom-tuned large language model, paired with seamless OSS/BSS integration and adaptive learning loops, can elevate both responsiveness and service quality at scale. Whale Cloud’s work represents a meaningful step forward in bringing intelligent, autonomous customer engagement to the telecom industry.”
Whale Cloud was also recognized in the 2025 edition of The Fast Mode 100 for Solution Providers, a prestigious series showcasing the top one hundred organizations, brands, initiatives, leaders, and stories that are shaping the future of connectivity. This recognition highlights the company’s commitment to delivering scalable, adaptive, and enterprise-ready AI solutions that enable operators worldwide to lead in the era of intelligent, autonomous networks.
