NANJING, China, April 15, 2025 – Whale Cloud, a leading global technology company providing software solutions and services for the telecommunications industry and beyond, today announced it has been recognized as a Representative Vendor in the 2025 Gartner® Market Guide for AI Offerings in CSP Network Operations.
“Gartner defines the market of artificial intelligence (AI) in communications service provider (CSP) network operations as commercial off-the-shelf (COTS) products with offerings in the form of capabilities embedded in CSP-specific operational technology (OT) applications or industry-agnostic horizontal applications. These products enable AI/machine learning (ML)-based network operations in CSPs.”
With support for varied deployment models, flexible implementation strategies, and specialized focus areas, Whale Cloud empowers CSPs to accelerate their evolution toward intelligent and autonomous network operations.
Whale Cloud’s AI capabilities are deeply integrated within its Digital Operations Support System (OSS) suite, enabling comprehensive support across predictive maintenance, root cause analysis mining, image recognition, performance optimization, and service assurance. These capabilities deliver measurable benefits in operational efficiency, cost savings, and customer satisfaction.
Highlighted AI-driven solutions in this market include:
Fiber roll-out as a Service (FaaS): Supports the full lifecycle of fiber-to-the-home (FTTH) deployments. Leveraging AI-based image recognition and OCR technologies, the solution automates quality inspections in near real-time to reduce defects and accelerate corrective actions. FaaS also uses advanced algorithms to automatically generate multiple iterations of High-Level Design (HLD) and Low-Level Design (LLD), capable of processing up to 10,000 home passes per day, significantly streamlining network planning and rollout.
Field Service Edge (FSE): A next-generation field service management platform featuring an intelligent dispatch engine. Leveraging AI technologies, FSE enables real-time task assignment, installation quality control, collaborative workflows, and role-based self-management. Designed to accommodate a wide variety of field scenarios, it transforms traditional service operations into a dynamic and fully digital environment.
Intelligent Network & Service Operation Center (iNOC): INOC is a knowledge-driven and AI-powered solution that helps CSPs transform human-dominant operations into real-time assurances with closed-loop automation. With AI/ML algorithms and large language models (LLM), iNOC performs closed-loop network fault management spanning from self-monitoring, self-discovery, self-analysis, to self-healing, and brings proactive customer care based on service impact analysis and service level management, to assure network availability and service quality while delivering excellent customer experience.
With continuous investment in AI innovation and domain expertise, Whale Cloud is helping CSPs around the world reimagine network operations and achieve sustainable digital growth.
Gartner, Market Guide for AI Offerings in CSP Network Operations, By Pulkit Pandey, Peter Liu, Kameron Chao, 7 April 2025
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